We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at baskar@evergiftedgold.com. Please note that returns will need to be sent to the following address: 270, 9th cross, VP layout, Begur main road, Bangalore-560068 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at baskar@evergiftedgold.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at evergiftedgold@gmail.com.

Return and Refund Policy

Last updated: August 23, 2026

Thank you for shopping with us. We sell both digital products and print-on-demand physical products. Because these products are delivered differently, the return and refund conditions below depend on the type of product purchased.

1. Digital Products

Our digital products include PDF workbooks, journals, guides, planners, and other downloadable resources.

Because digital products are delivered electronically and may be accessed or downloaded immediately after purchase, digital purchases are generally non-refundable once the product has been accessed or downloaded.

However, we are happy to help if you experience a genuine technical problem.

Refunds or replacements may be considered when:

• You were charged more than once for the same digital product.

• The purchased file is corrupted or defective.

• You cannot access or download the purchased file because of a technical problem caused by us.

• You received a file that is materially different from the product description.

• Another genuine technical issue prevents you from receiving the product you purchased.

If a technical issue occurs, please contact us first so we can attempt to resolve the problem or provide a replacement file.

2. Print-on-Demand Products

Our physical products are produced specifically for each order through print-on-demand manufacturing and fulfillment partners.

Because these products may be made specifically after an order is placed, we generally do not accept returns or exchanges for:

• Change of mind

• Incorrect size selected by the customer

• Incorrect color selected by the customer

• Incorrect design selected by the customer

• Ordering the wrong product

• No longer wanting the product

Please carefully review the product description, size information, colors, images, and personalization details before placing your order.

3. Damaged, Defective, or Incorrect Products

If your physical product arrives:

• Damaged

• Defective

• Misprinted

• Incorrectly manufactured

• Significantly different from the product ordered

please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging, if applicable

We may offer a replacement or, where appropriate, a refund after reviewing the issue.

For damaged or defective products, please do not return the item unless we specifically instruct you to do so.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We will review the order and, where appropriate, arrange a replacement or other suitable resolution.

5. Personalized Products

If a product is personalized using information supplied by the customer, please carefully check all names, dates, spelling, photos, and other personalization details before completing your purchase.

We are generally unable to accept returns or provide refunds for personalization errors caused by information entered incorrectly by the customer.

If the product contains a manufacturing or printing error that differs from the information correctly provided with the order, please contact us so we can review the issue.

6. Delivery Issues

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will work with our fulfillment or shipping provider to investigate the delivery status.

If a package is confirmed as lost or another fulfillment issue occurs, we will review the situation and determine the appropriate resolution.

Please make sure your shipping address is correct before completing your purchase.

7. Order Cancellation

For physical print-on-demand products, orders may begin processing shortly after purchase.

If you need to request a cancellation, please contact us as soon as possible after placing the order.

We will attempt to accommodate cancellation requests before production begins. Once an order has entered production or has already been shipped, cancellation may no longer be possible.

Digital products may be delivered immediately after purchase and therefore may not be cancellable after access or download.

8. Refund Requests

To request assistance with a refund or product issue, please contact us using the customer support information provided on our website.

Please include:

• Your name

• Order number

• Email address used for the order

• Product name

• Description of the issue

• Photos or screenshots when relevant

We will review the request and respond as soon as reasonably possible.

9. Approved Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear may depend on your payment provider, bank, or financial institution.

10. Product Expectations

Our digital workbooks, journals, and guides are educational and self-reflection resources.

They are not represented as medical treatment, diagnosis, therapy, crisis care, or professional mental-health services.

For digital products, a refund will not normally be provided solely because a customer did not achieve a particular personal, emotional, relationship, or other desired outcome.

11. Consumer Rights

Nothing in this policy is intended to limit any rights or protections that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides a customer with a mandatory right to a refund, replacement, cancellation, return, or other remedy, those rights will continue to apply.

12. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes to our products, fulfillment arrangements, business practices, or applicable requirements.

The updated policy will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about an order, digital product, physical product, return, replacement, or refund, please contact us using the customer support information provided on our website.

We are happy to help resolve genuine order, product, and technical issues.