Refund & Return Policy

Return & Refund Policy

Last Updated: August 29, 2026

At EverGiftedGold, our products are made to order through print-on-demand fulfillment.

Because products are produced specifically after an order is placed, we generally cannot accept returns or exchanges simply because a customer changes their mind, orders the wrong size or color, or no longer wants the product.

Personalized Products

Personalized products are created using the information submitted by the customer.

Please carefully check:

  • Names

  • Spelling

  • Dates

  • Years

  • Messages

  • Product options

  • Sizes

  • Colors

  • Quantity

  • Shipping address

before completing your order.

If incorrect information is provided by the customer, we may not be able to provide a refund or replacement once production has started.

Damaged Products

If your product arrives damaged, please contact us as soon as possible.

Please email:

baskar@evergiftedgold.com

Include:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the packaging

  • A description of the problem

We will review the issue and determine the appropriate resolution.

Defective or Manufacturing Errors

If your product has a manufacturing defect or another production-related issue, please contact us with photographs and your order information.

Where appropriate, we may arrange a replacement or refund.

Incorrect Product

If you receive an item that is different from the product you ordered, please contact us with:

  • Order number

  • Photos of the item received

  • Description of the issue

We will investigate the issue and help determine the appropriate solution.

Wrong Size or Color

Please carefully review product specifications and options before ordering.

We generally cannot offer returns or refunds when the customer selects the wrong size, color, or product option.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because our products are made to order, an order may enter production shortly after it is received. Once production has started, cancellation may no longer be possible.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Contact Us

For questions regarding returns, refunds, replacements, or damaged products:

Email: baskar@evergiftedgold.com

Please include your order number whenever possible.

EverGiftedGold